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Cabin Crew
Overview
Cabin crew provide excellent service to passengers whilst ensuring their comfort and safety throughout the flight.
Description
- Attend pre-flight briefings to understand duties, customer service expectations, and specific flight requirements.
- Conduct thorough cabin inspections before take-off, verifying that safety equipment is in place.
- Patrol the cabin during flights to monitor passenger safety and security.
- Provide assistance to passengers with special needs and reduced mobility.
- Respond promptly to passenger requests with professional service.
Entry requirements
- You'll need at least GCE 'N' or 'O' Level or Higher NITEC/NITEC qualification, with fluency in written and spoken English being essential. You must also pass a medical examination to ensure fitness for duty.
- Additional language skills a pleasant personality, and customer service focus are also highly advantageous.
Salary
$3,000 – 5,000
/mo
Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.
Trivia
Did you know that cabin crew have minimum height requirements? It’s around 1.58m for females and 1.65m for males.
What to expect
You are the face of your airline. You must be well-groomed while ensuring passenger safety, comfort, and satisfaction, and following aviation regulations.
Soft
skills
Communication
Able to share information well and clearly to passengers and crew members.
Interpersonal Skills
Able to build rapport, understand, and relate well with passengers and colleagues.
Service Orientation
Able to prioritise and meet passengers' needs with high-quality service.
Cabin Preparation
Trained to ensure passengers' comfort and cabin readiness.
Cabin Safety Management
Trained in safety protocols and emergency procedures.
In-flight Customer Service
Able to demonstrate professional hospitality to deliver exceptional service and enhance passengers' experiences.
Hard
skills
"Being a cabin crew member is hard work. We have to ensure the comfort of our passengers."
Charmaine Ang, Cabin Crew
The Straits Times
Frequently asked questions
The minimum height requirement ensures cabin crew will easily reach overhead compartments to help passengers stow bags securely.
No, cabin crew don't just serve meals. They're trained in CPR, instruct passengers on safety procedures like oxygen mask usage, and provide care during medical emergencies.
One challenge is dealing with difficult passengers, emergencies, and claustrophobic environments, which may be quite stressful during flights.
Working hours may be irregular and unpredictable, with early morning, late night and weekend shifts. Long-distance flights will involve extended layovers in different cities.
New recruits undergo training in airline safety procedures, emergency response, customer service, first aid, and aviation regulations before starting work.