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Roadside Assistance Technician
Overview
Roadside assistant technicians attend to stranded drivers by driving to customers and helping to solve vehicle problems.
Description
- Provide assistance to vehicle owners stranded on roads.
- Attend to customers with vehicle issues.
- Answer customers’ phone calls and handle their requests.
- Perform diagnostics on vehicles to identify and fix problems.
Entry requirements
- You'll need at least a NITEC qualification. A Technical Engineering Diploma in Automotive Engineering is preferred.
Salary
$2,200 – 3,500
/mo
Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.
Trivia
Since vehicle breakdowns may happen at any time, roadside assistance technicians must be available 24/7. This means that they are sometimes required to work night shifts.
What to expect
Aim for a Class 4 or 5 license in the long run to handle heavy-duty recovery work and increase your career value. (113 characters)
Soft
skills
Communication
Able to communicate with customers clearly, especially in emergency situations.
Patience
Able to stay calm and patient when dealing with challenging situations.
Customer Service
Have strong people skills to provide friendly assistance during stressful breakdowns.
Towing and Recovery
Skilled in safely towing vehicles with different techniques and equipment.
Recovery Vehicle Operation and Maintenance
Ability to operate and maintain vehicles.
Class 3 Driving License
Have a valid Class 3 driving license to legally operate recovery vehicles.
Hard
skills
"Keep yourself updated, especially when talking about technologies."
Ameendin, Roadside Assistance Technician
National Youth Council
Frequently asked questions
Technicians need patience to stay calm and help customers who are extremely frustrated and stressed.
Every car model is different, so technicians usually focus on basic fixes. For more advanced repairs, they’ll refer customers to the car brand’s technicians.
Yes, they need to be physically present to provide hands-on help. If they can't fix the problem on-site, they'll arrange for towing to a repair facility.
It could be. The job involves responding to emergencies, dealing with upset customers, working in all weather conditions, and handling time-sensitive situations.
It depends on the company, but they usually work independently. In difficult or dangerous situations, they might work with a partner.