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Technical Support Engineer
Overview
Technical support engineers analyse failing devices, meet customers’ requirements, and fix technical issues.
Description
- Create new Internet Protocol (IP) addressing schemes.
- Set up and test software and hardware.
- Use appropriate tools to identify problems in equipment, systems, or software.
- Run system diagnostic tools.
- Install and configure software according to organisational guidelines.
Entry requirements
- A Bachelor's Degree in Engineering is preferred.
- Gain hands-on experience through relevant internships and working on technical projects.
Salary
$3,200 – 4,300
/mo
Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.
Trivia
Technical support engineers aim for 99.99% uptime - that means that a system should only be down for 53 minutes in a year.
What to expect
As a technical support engineer, you might also work with customers. Be prepared and patient to explain technical points to customers in simple terms.
Soft
skills
Communication
Able to listen to user needs and explain technical concepts.
Decision Making
Able to make informed decisions quickly in high-pressure situations.
Problem-Solving
Ability to develop creative solutions for complex problems.
Project Management
Ability to plan, execute, and oversee technical problems.
Programming Language
Understanding of at least one programming language to solve software-related issues.
IT Administration
Possess skills in managing and maintaining IT infrastructure.