Michelle Wong

About me

"I'm Michelle, a senior executive and ICF‑accredited coach with over 25 years of experience in client experience, operations, and leadership across global financial services. Currently Senior Vice President at BNY and Singapore Site Lead, I specialize in client advocacy, escalation management, and process optimization, blending operational excellence with people‑centered leadership. My career includes senior roles at Eagle Investment Systems, Standard Chartered, and Citigroup, where I built resilient teams and advanced automation to enhance client journeys. I can help mentees explore leadership pathways, strengthen communication and coaching skills, and develop strategies for resilience in complex environments."

I'm interested in Business and Enterprise, Family and Relationships and Mental Well-being.

I've worked in Financial Services.

Education

Bachelor's Degree