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Image of career: Banking Operations Officer

Banking Operations Officer

Overview

Banking operations officers support the operations of a bank by processing transactions and ensuring banking services run smoothly and accurately.

Description

  • Handle daily banking tasks such as payments, transfers, settlements, or card-related work.
  • Check transaction details and documents to make sure they follow bank rules and regulations.
  • Keep records, reports, and system information up to date.
  • Work with internal teams or external partners to fix transaction issues.
  • Improve work processes to reduce mistakes and make operations more efficient.

Entry requirements

  • You will need a Diploma or Degree in Business, Finance, Accounting, Banking, or related fields.
  • Entry-level candidates and fresh graduates are often welcome.

Salary

$3,000 – 3,900

/mo

Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.

Trivia

When you PayNow your friend $10, the money doesn't physically move instantly. Operations officers manage the 'settlement' process behind the scenes, ensuring the millions of digital dollars moving daily balance out at the end of the day.

What to expect

Develop strong attention to detail and be comfortable working with repetitive tasks and deadlines. Build a good understanding of banking processes and systems to perform well.

Soft
skills

Process-Driven

Able to follow SOPs step by step to ensure reliability and accuracy of work.

Focus & Stamina

Ability to maintain high accuracy when doing repetitive tasks.

Integrity

Able to handle sensitive customer data and money with high ethical standards.

Reconciliation & Data Accuracy

Trained to match numbers across systems or reports to ensure records are correct.

Banking Systems & Financial Operations

Familiar with using bank systems to process transactions and apply knowledge of loans, remittances (SWIFT), and trade finance basics.

Excel & Financial Data Handling

Familiar with using Excel (such as VLOOKUP) to manage and analyse large transaction datasets.

Hard
skills

Frequently asked questions

This is a back-office role involving behind-the-scenes banking tasks that customers usually don't see. Their work environment is typically an office setting rather than a customer-facing branch counter.

Because they're handling sensitive customer data and money, banks require a clean financial record. They must be prepared for the bank to conduct background checks on their credit and financial history as part of the hiring process.

The role is highly structured and process-driven. They should be comfortable following a strict set of steps (SOPs) and maintaining high focus and stamina, as the work often involves handling repetitive tasks while meeting strict daily deadlines.

A major part of their role involves matching numbers across different systems or reports to ensure records are correct. When issues arise, they must work with internal teams or external partners to fix these transaction discrepancies.

Not typically, but they must be proficient in Excel. The role requires them to manage and analyse large transaction datasets, often using functions like VLOOKUP, and they need to learn specific banking systems such as those used for loans or SWIFT remittances.