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Image of career: Communication Controller

Communication Controller

Overview

Communication controllers monitor daily rail operations by tracking passenger activities, train operations, and providing live service updates.

Description

  • Monitor CCTV and alert systems for any incidents.
  • Broadcast service announcements through public announcement or display systems.
  • Comply with workplace safety and health policies and the Rapid Transit System (RTS) of Practice.
  • Assist in investigating incidents.
  • Conduct routine checks and escalate issues to relevant stakeholders.

Entry requirements

  • You'll need minimally a GCE O-Level qualification, though an A-Level qualification is preferred.
  • Prior service industry experience, especially with public announcement or telecommunications systems, is valuable.

Salary

$3,000 – 3,500

/mo

Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.

Trivia

Communication controllers need good colour vision to monitor various systems. This attention to detail is important to keep Singapore's trains running safely.

What to expect

You'll work shift rotations during operating hours, including evenings and weekends. You should stay alert and adapt quickly to changes to ensure smooth operations.

Soft
skills

Communication

Able to listen carefully and speak and write clearly during emergencies.

Teamwork

Able to work well with colleagues and different departments.

Service Orientation

Able to provide excellent service to customers and address public concerns.

English Proficiency

Able to communicate clearly with colleagues and the public.

Technical Proficiency

Familiar with using communication equipment like radio and public address systems.

Network Management

Able to manage and maintain communication networks for transport operations.

Hard
skills

Frequently asked questions

Yes, communication controllers need specific technical skills and competencies.

Yes. Communication controllers develop skills in safety, service, and communication that apply to many industries including security and service.

They may provide immediate response, support emergency response, or help with recovery and investigation processes.

It may be demanding, so it would be good to learn stress management techniques and to nurture a healthy work environment.

They constantly monitor systems through CCTV, alerts, and communication networks to quickly identify and address problems.