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Image of career: Ground Services Officer

Ground Services Officer

Overview

Ground services officers provide quality passenger services, oversee ground handling standards, and maintain passenger safety and security.

Description

  • Help passengers during disrupted or delayed flight services with necessary support and information.
  • Assist senior officers and supervisors in preparing ground service reports and documentation.
  • Follow up on passenger queries and requests.
  • Report breaches of passenger safety and security standards.
  • Train and mentor staff to deliver quality ground services.

Entry requirements

  • You'll generally need a Diploma in Aviation Management or related field, though some roles accept GCE O-Levels or equivalent work experience.
  • Computer literacy, excellent communication skills, ability to work under pressure, and familiarity with airline operations are essential.

Salary

$2,700 – 3,500

/mo

Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.

Trivia

Did you know that ground services officers are responsible for baggage handling during check-ins, boardings, arrivals and transfers?

What to expect

Be prepared to interact face-to-face with passengers and teammates and to work irregular hours in shifts for 24/7 operations.

Soft
skills

Decision Making

Able to make quick and effective choices in changing and stressful airport situations.

Interpersonal Skills

Able to build positive relationships with colleagues and passengers.

Problem-Solving

Able to quickly identify issues and implement practical solutions.

Airline Operations Management

Trained in coordinating daily airline operations while ensuring efficiency and safety.

Airline Representation and Station Management

Skilled in service delivery and operational coordination to manage airline interests at airports.

Flight Disruptions and Irregular Operations Management

Able to develop quick and good solutions to minimise schedule impact during flight disruptions.

Hard
skills

Frequently asked questions

Customer services agents are airport staff who assist passengers at check-in counters, while ground services officers are airline staff who respond to queries and assist passengers during delayed flights.

They may work at different parts of the airport during daily operations, such as information counters or check-in counters depending on operational needs.

They must follow safety protocols like conducting pre-flight checks, directing passenger flows, and responding to emergencies according to established procedures.

They provide information and assistance with empathy to reduce stress and ensure passengers' needs are met.

They first understand the passenger's inquiry, then provide accurate information and offer solutions whilst remaining professional and calm.