Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 or visit the ScamShield website if you are unsure if something is a scam.

Image of career: Marine Insurance Claims Handler

Marine Insurance Claims Handler

Overview

Marine insurance claims handlers process and settle insurance claims for ships, cargo, and maritime operations.

Description

  • Receive, record and process incoming insurance claims.
  • Determine the coverage of claims.
  • Liaise with stakeholders.
  • Provide colleagues with insight on claims activities and emerging trends.
  • Recommend solutions and settlements.

Entry requirements

  • You'll need a Degree or Diploma in Business, Economics, Insurance, or Law.
  • Strong pattern recognition skills and the ability to work under pressure with tight deadlines are essential. Understanding maritime law will give you a competitive edge over other candidates.

Salary

$3,200 – 4,400

/mo

Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.

Trivia

Marine insurance claims handlers work with five main types of coverage: hull insurance, liability insurance, cargo insurance, offshore/energy, and protection and indemnity.

What to expect

In this fast-paced environment, you need to have good time management skills while providing your clients with the best solutions to protect them.

Soft
skills

Analytical Skills

Able to assess if claims are valid, analyse risks, and understand policies.

Business Negotiation Skills

Able to resolve claims, secure fair deals, and maintain clients’ trust.

Communication

Able to explain insurance terms clearly to all audiences and negotiate settlements.

Customer Service

Able to professionally handle client queries and provide support.

Insurance Policy Knowledge

Good understanding of insurance guidelines, policy changes, and coverage details for accurate processing.

Numerical Analysis

Possess strong mathematical skills to calculate claim amounts and premiums.

Hard
skills

Zirui Yan, Maritime Claims Executive
"As a Claim Executive, I ensure whatever happens, culpability and responsibility are assigned in accordance with the law."

Zirui Yan, Maritime Claims Executive

MCO Office

Frequently asked questions

While there are standard cases they handle regularly, challenging cases often require creative and innovative solutions. They may also participate in other cases beyond their assigned workload for a different experience.

They work with various stakeholders to settle insurance claims, including clients, colleagues, and external parties such as shipowners and maritime professionals.

After receiving loss notifications and documentation from clients, they assess the claim's validity, calculate losses based on the contract, then negotiate settlements.

They explain the situation and work to negotiate a solution that both parties can agree on.

Once a settlement is agreed upon, payment is usually credited within a week.