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Order Fulfilment Assistant
Overview
Order fulfilment assistants handle customer questions, process orders, and coordinate order deliveries and shipment of goods to fulfil orders.
Description
- Answer customers' enquiries over the phone, recommend solutions, and advise them on their orders.
- Support monitoring of lapses in delivery of logistics service.
- Keep track of cargo-handling schedules and timelines to ensure efficient order processing and delivery coordination.
- Prepare cargo acceptance documents and accept cargo while coordinating with logistics partners.
- Process orders and returns while updating accurate records in the order management system.
Entry requirements
- You'll need at least a GCE 'O' Level certificate to get started in this field.
- It's important to familiarise yourself with Microsoft Excel and be able to multitask. Being detail-oriented is a good trait to have.
Salary
$2,300 – 3,400
/mo
Salary ranges are estimated based on public information found on Singaporean job portals, including MyCareersFuture, MySkillsFuture. Updated as of 2026.
Trivia
Prior experience in e-commerce is a good-to-have as employers value candidates who have knowledge in this area.
What to expect
Not all logistics roles require heavy lifting, but in some, you may still be asked to lift at least a certain weight. You may also spend some time sorting orders.
Soft
skills
Good Communication
Able to exchange information clearly and well with customers and team members.
Systematic Working Style
Possess an organised approach to tasks, ensuring reliability and efficiency.
Detail-oriented
Able to pay attention to accuracy and minor details, ensuring high-quality outcomes.
Customer Service
Ability to create positive client interactions, resolving issues, and enhancing customer satisfaction.
Proficiency in English
Possess good command of written and spoken English for clear communication.
Business Operations
Good understanding of organisational processes to improve efficiency and achieve goals.
Hard
skills
Frequently asked questions
It's actually a mix of both. They have to perform office and administration work, such as customer communication, taking stock, using tracking systems and printing documents. There are also some manual labour such as checking and arranging the inventory.
Yes, it does contain elements. However, a customer service officer mainly communicates with customers and deals with their enquiries, needs and feedback. An order fulfilment assistant does the same, but for business-related enquiries and orders.
Order fulfilment assistants keep track of the cargo-handling schedules by checking the urgency of each cargo and prioritise the more urgent cargos while not exceeding the ETA of the other cargos.
There are four order fulfilment models. The in-house model involves all steps being performed internally. The third-party model sees all activities being outsourced to a fulfilment vendor. The drop-shipping model means the order is produced and shipped by the manufacturer.
It depends on how busy it is on that day and whether the company needs the order fulfilment assistants to work overtime or on weekends.