Baggage Services Assistant

Baggage Services Assistants operate baggage handling systems, Automated Guided Vehicles (AGVs) and conveyor systems to load and unload baggage from an aircraft.

Baggage Services Assistant Job Description

Conduct meticulous checks on baggage labelling to ensure accurate tracking and sorting, preventing misrouting.

Utilise the Baggage Reconciliation System (BRS) effectively to monitor and track baggage movement throughout the journey.

Off-load arrival baggage and strictly follow Standard Operating Procedures (SOPs), maintaining high efficiency and safety standards.

Operate automated baggage handling systems proficiently, ensuring smooth and reliable baggage processing.

Tow baggage containers to and from the aircraft with care, ensuring timely availability of baggage for passengers and adherence to flight schedules.

Note

Baggage Services Assistants usually work in shifts due to the large volume of flight arrivals and departures around the clock.

A day in the life

Airline Carrier Service

Follow Airline Carrier Service Sergeant Nurul Sharmin, and her mentor Sergeant Joan Zhuang, as they ensure the security of an aircraft at Changi Airport.

What you should know about Baggage Services Assistant jobs in Singapore

Nature of Work

You will assist with luggage, working outdoors between terminals and aircraft in varying weather.

Key Advice

You need to be physically fit and be familiar with baggage handling systems and processes.

Entry Requirements

Entry Requirements
Minimally a Primary Education with PSLE or equivalent.

Basic literacy and numeracy skills are necessary for handling documentation and basic calculations.

Experience in customer service or a related field is highly regarded.

Ability to work in a physically demanding environment, including lifting and moving heavy luggage.

Strong interpersonal skills to effectively communicate with passengers and resolve issues.

A willingness to work in shift patterns, including nights, weekends, and public holidays, reflecting the 24/7 operation of airports.

Familiarity with airport operations and safety procedures is an advantage.

Basic computer skills for data entry and handling lost and found luggage systems.
Possible Pathway

Possible Pathway

Skills you need to pursue a Baggage Services Assistant career in Singapore

Hard Skills

Airfield Driving Permit

Be certified to operate vehicles on airfields safely and efficiently.

Class 3 Driving License

Be qualified with at least a Class 3 license to operate and transport heavy weights and passengers.

Baggage Handling Know-how

Efficiently process and transport baggage to the right aircraft.

Soft Skills

Communication

Clearly and effectively exchange ideas and information with stakeholders and team members.

Creative Thinking

Solve problems in an innovative and unique manner.

Teamwork

Collaborate with the team effectively to achieve common goals.

“I face different challenges and get to meet with different people every day.”

Zhuang Yihong, Airline Carrier Service

Frequently asked questions (FAQs)

What are the working hours like for Baggage Services Assistants?

Baggage Services Assistants are required to do shift work so they can accommodate flight arrivals and departures at all hours! Working at odd hours is normal for Baggage Services Assistants.
What is the Baggage Reconciliation System (BRS)?

It is a system to ensure that all baggage loaded on an aircraft belongs to passengers who actually boarded that aircraft. This is to maintain security on flights!
How do Baggage Services Assistants handle situations where passengers are upset about their luggage being missing or damaged?

Baggage Services Assistants must remain calm and professional, listen to the passengers about their luggage issues, and find an optimal solution to solve their problems.
What safety protocols are in place for baggage handling?

Baggage is stored safely in secure cargo holds, with advanced in-flight monitoring to ensure that the baggage remains in a safe environment.
How do Baggage Services Assistants handle sensitive equipment?

Sensitive equipment is often separately handled with extra care, and stored in a secure storage to ensure that it remains intact.