Field Service Engineer

Field Service Engineers attend to their company’s equipment operating on their clients’ premises. They carry out Field Service tasks such as installation and repair and also maintain customer relationships.

Field Service Engineer Job Description

Advise customers on Preventive Maintenance (PM) and configurations which may impact product performance.

Perform on-site installation, repair, and maintenance of equipment.

Write technical reports of issues and problems encountered and solved, for future reference and knowledge sharing.

Assist the Sales team in looking for new business leads to expand the company’s customer base.

Manage and implement PM schedules for Field Service Technicians.

Note

Even within the sphere of Field Service Engineering, there are many areas of expertise, such as laser systems, power electronics, and semiconductor systems.

What you should know about Field Service Engineer jobs in Singapore

Nature of Work

You will learn most of the machine operating aspects on the job. Each machine is manufactured and operated differently.

Key Advice

Accept Field Service Engineer jobs only if you’re ready to travel often, including overseas, to meet different customers' needs.

Entry Requirements

Entry Requirements
Minimally, you will require a diploma in Engineering, preferably having specialisations relevant to the company.

Minimum 3-5 years of experience in the Engineering field.

A master’s degree is advantageous for advancing to senior positions.
Possible Pathway

Possible Pathway

Skills you may need to pursue a Field Service Engineer career in Singapore

Hard Skills

Analytical Skills

Sharp at analysing technical issues/data for effective problem-solving.

Microsoft Office Suite

Uses Office Suite for efficient documentation and communication.

Troubleshooting Skills

Advanced in identifying/resolving equipment malfunctions quickly.

Soft Skills

Interpersonal Skills

Excellent at communicating and collaborating with others.

Work Independently

Strong at managing tasks autonomously without supervision.

Team Management

Adept at leading field service teams for optimal performance.

Frequently asked questions (FAQs)

What is the difference between Field Service Engineers and Field Service Technicians?

Field Service Engineers handle both technical and managerial tasks whereas Field Service Technicians only take on technical tasks. Field Service Engineers are usually the ones in charge of managing Field Service Technicians’ schedules.
What is a Preventive Maintenance (PM) schedule?

A Preventive Maintenance schedule is a system for organising a company’s workers and materials to ensure the company’s machines are working at optimal capacity. It dictates who conducts the tasks, what resources are allocated, and how the tasks should be conducted.
How do Field Service Engineers become proficient in their areas of expertise?

Field Service Engineers will only learn the basics through education. They can focus on their preferred areas of expertise through training and vocational programmes. However, most companies do provide on-the-job training.
What are the benefits of Field Service Engineering?

The role of Field Service Engineers offer a dynamic work environment with travel opportunities and on-site problem-solving, providing intellectual stimulation and professional fulfilment. This position often comes with competitive salaries and benefits, including healthcare and retirement plans. Field Service Engineers acquire valuable hands-on experience and technical expertise, enriching their skill sets and career prospects.
Is there a way to improve the skill sets required to be Field Service Engineers?

Regular practice often leads to improvement. For example, set achievable goals for completing tasks promptly to enhance time management abilities. Field Service Engineers can then gradually increase the level of complexity as they become more adept.