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Import/Export Administrative Assistant

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Import/Export Administrative Assistants handle the movement of goods in and out of the country, in compliance with local regulations.

Import/Export Administrative Assistant Job Description
  • Calculate duties, tariffs and price conversions for goods exported to and imported from foreign destinations. 
  • Track and complete paperwork and monetary transactions related to international distribution of goods. 
  • Handle order entry, customer service-related areas and customers’ enquiries. 
  • Provide consultancy on shipping advice to customers.
  • Contribute to the continuous improvement of the company to ensure a high level of customer satisfaction and cost optimisation.
  • Assist the Import Export Manager with market research, including trend analysis and identification of potential suppliers and customers.

Note

Import/ Export Administrative Assistants should be confident with figures since they convert weights, volumes, and currencies for international shipments. Employers also prefer multilingual candidates. 
What you should know about Import/Export Administrative Assistant Jobs in Singapore
Nature of Work

Nature of Work

As Import/Export Admin Assistants, you must master customer service, negotiation, and legal Import/Export regulations.
Key Advice

Key Advice

Stay updated on trade laws and forge strong client relations through understanding their needs for success in Singapore's Import/Export sector.
  • Entry Requirements
    Entry Requirements
    • Minimally, you should have a GCE 'O' Level qualification to qualify for this job role.
    • A diploma or undergraduate degree in Operations or Logistics Management is preferred. 
    • Familiarity with trade regulations in the Import/Export industry is a bonus, though not necessary.
    • Proficiency in a second language is encouraged, given the international nature of Import and Export operations.
    • Experience with Logistics software and platforms (e.g., CRM systems, Freight Management Systems) is highly advantageous.
  • Possible Pathway
    Possible Pathway
    262ImportExport Administrative Assistant
Skills you need to pursue an Import/Export Administrative Assistant career in Singapore
Hard Skills icon Hard Skills

Enterprise Resource Planning (ERP) and Systems, Applications and Products (SAP)

Able to use ERP and SAP software for efficiency.

Manage inventory through data entry

Proficiency in accurate data entry for inventory management.

Knowledge of laws and regulations

Familiarity with international compliance laws and regulations for each country.
Soft Skills icon Soft Skills

Communication

Ability to communicate with multiple stakeholders clearly and concisely.

Adaptability

Flexible in approaching tasks swiftly and adjusting to new challenges.

Business and Client-oriented

Ability to focus on client and business needs and goals.
Frequently asked questions (FAQs)
  • What is the work environment like for Import/Export Administrative Assistants?
    They spend most of their working day in an office atmosphere to verify that all documentation adheres to Import/Export Policies and Laws. They also manage data for international shipments and provide support throughout the many steps of the transportation process.
  • In what ways do Import/Export Administrative Assistants provide efficient delivery logistics?
    They are involved in data management using automated systems. This includes filling in import-export documentation, compiling carrier and route assignments, computing international fees for each shipment and keeping track of shipment payments and quotas. 
     
  • How do Import/Export Administrative Assistants calculate duties and taxes for imported goods?
    Import/Export Administrative Assistants calculate duties based on the declared value of the shipment contents on the commercial invoice, including any insurance and transportation costs.
  • What are the typical working hours for Import/Export Administrative Assistants?
    The typical working hours of Import/Export Administrative Assistants are from 9am to 5pm.
  • What software do Import/Export Administrative Assistants use to track shipments?
    There are many different shipment tracking software out there, and which software is used depends on the shipping company.

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