Order Fulfilment Assistant

Order Fulfilment Assistants handle point-of-sale inquiries, process orders, and coordinate order deliveries and shipment of goods. They communicate with customers and assist them in fulfilling their orders.

Order Fulfilment Assistant Job Description

Answer customers’ enquiries over the phone.

Advise customers on requirements over the phone.

Recommend solutions to customers’ queries.

Support and monitor lapses in the delivery of Logistics service to customers.

Keep track of cargo-handling schedules and timelines.

Prepare cargo acceptance documents and accept cargo according to industry standards.

Coordinate with Logistics partners to ensure timely pickup, transportation, and delivery of orders.

Update and maintain accurate records in the order management system, including order status and customer information.

Process orders and returns, ensuring all transactions are completed efficiently and correctly.

Note

While it is not a must to have prior experience in E-commerce, it is a good thing to have as employers look out for candidates who have knowledge in this area!

What you should know about Order Fulfilment Assistant jobs in Singapore

Nature of Work

As Order Fulfilment Assistants, you will manage orders, making sure deliveries are timely and packages are accurate to customer orders.

Key Advice

In Logistics, not all roles require heavy lifting, but in some, you may still be asked to lift at least a certain weight. You may also spend some time sorting orders.

Entry Requirements

Entry Requirements
Minimally a GCE 'O' Level qualification.

Also, it is important to familiarise yourself with Microsoft Excel and be able to multitask. Being detail-oriented is a good trait to have as packing and sorting items are key roles as an Order Fulfilment Assistant.

A basic understanding of E-commerce platforms and how they integrate with order fulfilment systems, enabling smooth operations across online and physical sales channels.
Possible Pathway

Possible Pathway

Skills you need to pursue an Order Fulfilment Assistant career in Singapore

Hard Skills

Customer Service

Excels in creating positive client interactions, resolving issues, and enhancing customer satisfaction.

Proficiency in English

Shows a high-level command over English in both writing and speaking for clear communication.

Business Operations

Understanding of organisational processes to improve efficiency and achieve goals.

Soft Skills

Good Communication

Can effectively exchange information, ensuring clarity and understanding in interactions.

Systematic Working Style:

Possesses an organised approach to tasks, ensuring consistency and efficiency in processes.

Detail-oriented

Keen attention to accuracy and minor details, ensuring high-quality outcomes in tasks.

Frequently asked questions (FAQs)

Do Order Fulfilment Assistants require more office work or manual labour work?

It is actually a mix of both! Order Fulfilment Assistants have to perform office and administration work, such as dealing with phone calls, writing emails, taking stock, using tracking systems and printing documents. They also do manual labour, such as packing orders, checking and arranging the inventory and receiving cargo.
Are Order Fulfilment Assistants similar to Customer Service Officers?

Yes, the job contains elements of what Customer Service Officers do. However, Customer Service Officers mainly communicate with customers and deals with their enquiries, needs and feedback.

Order Fulfilment Officers do the same but for business-related enquiries and orders. In addition to that, they also pack orders and manage the inventory.
How do Order Fulfilment Assistants keep track of the cargo-handling schedules?

Order Fulfilment Assistants keep track of the cargo-handling schedules by checking the urgency of each cargo and prioritise the more urgent cargos while not exceeding the ETA of the other cargos.
What types of orders do Order Fulfilment Assistants process?

There are four order fulfilment models. The in-house model involves all steps in order fulfilment being performed internally. The third-party model entails all order fulfilment activities being outsourced to a fulfilment vendor or another third party.

The drop-shipping model means the order is produced and shipped by the manufacturer; and lastly, the hybrid model combines two or more of the methods above.
Do Order Fulfilment Assistants typically work overtime or on the weekends?

It depends on how busy it is on that day and whether the company needs the Order Fulfilment Assistants to work overtime or on weekends.