Roadside Assistance Technician

Roadside Assistance Technicians attend to people stranded by the roadside. They drive to their customers and perform car diagnostics to find and resolve technical issues in vehicles.

Job Responsibilities

Provide assistance to vehicle owners stranded on roads.
Attend to customers who are having unexpected vehicle issues.
Answer customers' phone calls and handle vehicle-related queries.
Perform car diagnostics on stranded vehicles.

Note

Roadside Assistance Technicians in Singapore are the real highway heroes, rescuing stranded vehicles and providing peace of mind on the road.

A day in the life

Roadside Assistance Technician

Roadside Assistance Technicians do more than fix cars. Follow Ameendin as he shows what a day in his life is like at Volkswagen Group Singapore.

What you should know about Roadside Assistance Technician jobs in Singapore

Nature of Work

Since vehicle breakdowns can happen at any time, as Roadside Assistance Technicians, you’ll have to be available 24/7 or available to work night shifts!

Key advice

You need to have a Class 3 driving license as you will be required to tow and recover vehicles such as lorries!

Entry Requirements

Entry Requirements
Minimally, you need to be a Nitec holder.

A technical Engineering diploma in Automotive Engineering is also preferred.

Possess a Class 3 driving license to qualify.

A good grasp of English and any other official language of Singapore and impressionable customer service skills are a bonus.
Possible Pathway

Possible Pathway

Skills you need to pursue a Roadside Assistance Technician career in Singapore

Hard Skills

Towing and Recovery Skills

Proficiency in safely towing vehicles, including knowledge of different towing techniques and equipment.

Recovery Vehicle Operation and Maintenance

Skills in operating and maintaining vehicles, ensuring they are in good condition.

Class 3 Driving License

A valid Class 3 driving license is necessary to legally operate recovery vehicles on Singapore roads.

Soft Skills

Communication

Clear and effective communication skills, especially in stressful or emergencies.

Patience

The ability to remain calm and patient, particularly in challenging roadside situations.

Customer Service

Strong customer service skills, including friendly assistance during stressful breakdowns, are essential.

“Keep yourself updated, especially when talking about technologies.”

Ameendin, Roadside Assistance Technician

Frequently asked questions (FAQs)

Why is patience a necessary soft skill for Roadside Assistance Technicians?

As some customers can become extremely frustrated when their vehicles break down, Roadside Assistance Technicians need to know how to be patient with them.
Do Roadside Assistance Technicians have to know how to repair all vehicle models?

No, they do not. Every vehicle has its own make and model, which means that the ways to repair it vary from brand to brand. Instead, Roadside Assistance Technicians will refer their customers to their brand's Technicians for more advanced repairs.
Do Roadside Assistance Technicians need to physically be at the site of a vehicle breakdown?

Yes, Roadside Assistance Technicians typically often need to be present at the site to assess the situation and provide assistance to fix the problem. In some cases, if the issue cannot be solved on-site, the Technician may arrange for the vehicle be towed to a repair facility.
Can Roadside Assistance Technician jobs be stressful?

Yes it can. The nature of the job often involves responding to emergencies, encountering frustrated or upset customers, working in various weather conditions and dealing with challenging or time sensitive situations quickly and efficiently, all while ensuring the safety of themselves and the customer's vehicle.
Do Roadside Assistance Technicians work alone?

It can be dependent on the company the Roadside Assistance Technician works for. In general, they often work independently. However, in certain cases, they may work as part of a team or be accompanied by a partner, depending on the difficulty of the job or saftey considerations.