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Technical Support Engineer

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Technical Support Engineers analyse failing devices, fulfil customers' requirements, and solve technical issues.

Technical Support Engineer Job Description
  • Apply Internet Protocol (IP) addressing scheme following the approved policies and procedures to configure networks efficiently.

  • Ensure devices communicate correctly and users have secure access to the resources they need.

  • Configure and test software and hardware to pinpoint the source of problems in equipment, systems, or software.
  • Use appropriate tools to run system diagnostic tests according to specifications.
  • Install and configure the software according to the installation procedures and organisational guidelines.

Note

Technical Support Engineers in Singapore are tech-savvy problem solvers who bridge the gap between technology and customer satisfaction with a smile.
What you should know about Technical Support Engineer jobs in Singapore
Nature of Work

Nature of Work

As Technical Support Engineers, you are also assigned to work with customers. Be prepared to explain technical points to customers.
Key Advice

Key advice

Technical Support Engineers help explain technical issues in simple terms! You need to be patient, not all customers are technically trained.
  • Entry Requirements
    Entry Requirements
    • A bachelor's degree in Engineering is preferred.
    • Start by applying for a relevant internship experience in relevant companies.
    • Work on projects related to what a Technical Support Engineer does.
  • Possible Pathway
    Possible Pathway
    84Technical Support Engineer
Skills you need to pursue a Technical Support Engineer career in Singapore
Hard Skills icon Hard Skills

Project Management

Ability to plan, execute, and oversee technical projects effectively.

Programming Language

Knowledge of at least one programming language to understand and solve software-related issues.

IT Administration

Skills in managing and maintaining IT infrastructure, including servers, networks, and databases.
Soft Skills icon Soft Skills

Communication

Clear and concise communication, both in explaining technical concepts and in listening to user needs.

Decision Making

Ability to make informed decisions quickly, especially in high-pressure situations.

Problem-Solving

Skill in diagnosing issues and developing effective solutions, often creatively and innovatively.
Frequently asked questions (FAQs)
  • What is the difference between Technical Support Engineers and Network Engineers?
    Technical Support Engineers help customers with computer system or internet errors while Network Engineers design and build a network system to meet the company's needs.
  • Do Technical Support Engineers do site visits to repair issues?
    Not necessarily. Technical Support Engineers have to first understand technical issues. They may guide users through virtual meetings or through the phone.
  • What professionals do Technical Support Engineers work with?
    Technical Support Engineers work with internal IT teams, Software Developers and Product Managers.
  • Can a Technical Support Engineer in Singapore work remotely?
    Yes, many companies offer Technical Support Engineers remote positions or roles.
  • Do Technical Support Engineers have stressful jobs?
    Yes, it can be stressful at times. Technical Support Engineers may face time pressures and demands from their bosses or customers to resolve issues promptly.

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