Technical Support Engineers analyse failing devices, fulfil customers' requirements, and solve technical issues.
Technical Support Engineer Job Description
- Apply Internet Protocol (IP) addressing scheme following the approved policies and procedures to configure networks efficiently.
- Ensure devices communicate correctly and users have secure access to the resources they need.
- Configure and test software and hardware to pinpoint the source of problems in equipment, systems, or software.
- Use appropriate tools to run system diagnostic tests according to specifications.
- Install and configure the software according to the installation procedures and organisational guidelines.
Note
Technical Support Engineers in Singapore are tech-savvy problem solvers who bridge the gap between technology and customer satisfaction with a smile.
What you should know about Technical Support Engineer jobs in Singapore
Nature of Work
As Technical Support Engineers, you are also assigned to work with customers. Be prepared to explain technical points to customers.Key advice
Technical Support Engineers help explain technical issues in simple terms! You need to be patient, not all customers are technically trained.-
Entry RequirementsEntry Requirements
- A bachelor's degree in Engineering is preferred.
- Start by applying for a relevant internship experience in relevant companies.
- Work on projects related to what a Technical Support Engineer does.
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Possible PathwayPossible Pathway
Skills you need to pursue a Technical Support Engineer career in Singapore
Hard Skills
Project Management
Ability to plan, execute, and oversee technical projects effectively.Programming Language
Knowledge of at least one programming language to understand and solve software-related issues.IT Administration
Skills in managing and maintaining IT infrastructure, including servers, networks, and databases.
Soft Skills
Communication
Clear and concise communication, both in explaining technical concepts and in listening to user needs.Decision Making
Ability to make informed decisions quickly, especially in high-pressure situations.Problem-Solving
Skill in diagnosing issues and developing effective solutions, often creatively and innovatively.Explore Other Programmes
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