
Communication Controllers track daily rail operations and support the Operations Control Centre (OCC) in surveilling passenger activities and train operations. They provide live updates on train services.
Communication Controller Job Description
- Monitor the CCTV and communication and alert systems for rail incidents or accidents in stations or onboard trains.
- Disseminate service announcements through public announcements or display systems on trains or MRT stations.
- Comply with Workplace Safety and Health (WSH) policies, procedures, and regulations and the Rapid Transit System (RTS) Codes of Practice when carrying out duties.
- Assist in investigations of rail incidents or accidents and escalate them to relevant stakeholders.
- Conduct routine checks to ensure the functionality and readiness of communication equipment.
- Document relevant Operations Control Centre (OCC) activities.
Note
Communication Controllers must be able to identify colours. This is important as they are in charge of monitoring various systems, which requires good eyesight and attention to detail to avoid missing out on any key details.
What you should know about Communication Controller jobs in Singapore

Nature of Work
The role requires you to work outside of office hours and perform shift work on a rotational basis during the revenue hours of the train systems.
Key Advice
Stay vigilant, communicate effectively, and swiftly adapt to operational changes to ensure smooth rail services and safety for all commuters.-
Entry RequirementsEntry Requirements
- A minimum of GCE ‘O’ Levels is required for the job, with GCE ‘A’ Levels being the preferred qualification.
- Other prerequisites include prior work experience in the service industry, ideally with practical experience in public announcement and telecommunications systems.
- You will also need to possess good communication skills, be able to work under pressure and be computer literate.
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Possible PathwayPossible Pathway
Skills you need to pursue a Communication Controller career in Singapore

English Language Proficiency
Clearly and concisely communicating with colleagues and the public from diverse backgrounds.Technical Proficiency
Familiarity with communication systems like radio systems, GPS, and public address systems for ease of use.Network Management
Skilfully managing and maintaining crucial communication networks for transport operations.Regulatory Compliance
Transporting and communicating regulations and standards with mindfulness.
Good Communication Skills
Effectively listening, speaking, and writing are vital for clear and efficient communication.Teamwork
Working collaboratively with colleagues and other departments to ensure smooth transport operations.Service Orientation
Providing excellent service to internal and external customers, including addressing public concerns.Ability to Work Under Pressure
Maintaining composure and making sound decisions in high-pressure situations or emergencies.Explore Other Programmes
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