Communication Controller

Communication Controllers track daily rail operations and support the Operations Control Centre (OCC) in surveilling passenger activities and train operations. They provide live updates on train services.

Communication Controller Job Description

Monitor the CCTV and communication and alert systems for rail incidents or accidents in stations or onboard trains.

Disseminate service announcements through public announcements or display systems on trains or MRT stations.

Comply with Workplace Safety and Health (WSH) policies, procedures, and regulations and the Rapid Transit System (RTS) Codes of Practice when carrying out duties.

Assist in investigations of rail incidents or accidents and escalate them to relevant stakeholders.

Conduct routine checks to ensure the functionality and readiness of communication equipment.

Document relevant Operations Control Centre (OCC) activities.

Note

Communication Controllers must be able to identify colours. This is important as they are in charge of monitoring various systems, which requires good eyesight and attention to detail to avoid missing out on any key details.

What you should know about Communication Controller jobs in Singapore

Nature of Work

The role requires you to work outside of office hours and perform shift work on a rotational basis during the revenue hours of the train systems.

Key Advice

Stay vigilant, communicate effectively, and swiftly adapt to operational changes to ensure smooth rail services and safety for all commuters.

Entry Requirements

Entry Requirements
A minimum of GCE ‘O’ Levels is required for the job, with GCE ‘A’ Levels being the preferred qualification.

Other prerequisites include prior work experience in the service industry, ideally with practical experience in public announcement and telecommunications systems.

You will also need to possess good communication skills, be able to work under pressure and be computer literate.
Possible Pathway

Possible Pathway

Skills you need to pursue a Communication Controller career in Singapore

Hard Skills

English Language Proficiency

Clearly and concisely communicating with colleagues and the public from diverse backgrounds.

Technical Proficiency

Familiarity with communication systems like radio systems, GPS, and public address systems for ease of use.

Network Management

Skilfully managing and maintaining crucial communication networks for transport operations.

Regulatory Compliance

Transporting and communicating regulations and standards with mindfulness.

Soft Skills

Good Communication Skills

Effectively listening, speaking, and writing are vital for clear and efficient communication.

Teamwork

Working collaboratively with colleagues and other departments to ensure smooth transport operations.

Service Orientation

Providing excellent service to internal and external customers, including addressing public concerns.

Ability to Work Under Pressure

Maintaining composure and making sound decisions in high-pressure situations or emergencies.

Frequently asked questions (FAQs)

Will on-the-job training be provided?

Yes, there are technical skills and levels of competencies that a Communication Controller needs to attain before they can start working. Hence, on-the-job training will be provided.
Are these skills transferrable?

Yes, they are. Communication Controllers are Rail Operations Professionals and their work is focused on safety, service orientation, and communication. These skills can be applied in the Service industry, Security industry, and more.
What do Communication Controllers do when there is an accident?

Depending on their roles and responsibilities, Communication Controllers may provide immediate response, supporting emergency response or recovery and investigation.
Is it stressful to be Communication Controllers?

Being Communication Controllers is a demanding job with high-stress factors, depending on the work environment, communication channels managed, and how an individual copes with the stress.
How do Communication Controllers identify an issue?

Communication Controllers constantly monitor the system to identify and solve issues, ensuring the smooth operation of communication systems and networks.