Server

Servers are also known as Waiters or Waitresses and are responsible for computing service bills, taking orders, delivering food to customers and ensuring that the food is delivered to match the order placed with additional specifications.

Server Job Description

Take orders and deliver food and beverages, ensuring the delivery of food and beverages to the appropriate tables in a timely and efficient manner.

Adhere to Food and Beverage Safety and Hygiene Policies and Procedures for the health and well-being of customers and staff.

Improve and maintain customer satisfaction through exceptional service and attention to feedback.

Find solutions to problems at the operations level through innovative problem-solving and effective communication strategies.

Use the primary functions of a computer and a tablet for placing orders and calculating bills to enhance the efficiency of the service provided.

Note

The Singapore Workforce Skills Qualifications System (WSQ) Diploma for Food and Beverage Management is the qualification Servers can opt to pursue. The Singapore Hotel and Tourism Education Centre (SHATEC) and Asian Culinary Institution (ACI) schools offer this course!

What you should know about Server jobs in Singapore

Nature of Work

Your primary role is to take orders accurately, serve food and drinks promptly and with courtesy, and address any customer concerns.

Key Advice

You will need to be good at multitasking. It is not easy to attend to multiple tables and ensure you do not confuse the orders.

Entry Requirements

Entry Requirements
There are no formal educational requirements! In this field, experience is crucial. Start working to gain the necessary skills to branch out to high-end restaurants.

Though formal education is not required, having a diploma or a degree does make a difference. Not only will your pay be higher, but high-end restaurants will be more likely to hire you!
Possible Pathway

Possible Pathway

Skills you need to pursue a Server career in Singapore

Hard Skills

Basic Maths

Proficient in basic Mathematics, for handling cash transactions, providing correct change, and managing bills.

Knowledge of Food Safety Regulations

To ensure proper handling of food and maintaining cleanliness standards.

Physical Stamina

Involves long hours of standing, moving quickly around the dining area, and carrying trays efficiently.

Soft Skills

Customer Orientation

To anticipate and meet customer needs, handle special requests, and resolve any issues promptly.

Communication

Clearly convey menu details, understand customer preferences, and coordinate with kitchen and other staff.

Attention to Detail

Ensures that every aspect of the service is managed meticulously for the overall customer experience.

Frequently asked questions (FAQs)

Are there age requirements for becoming Servers?

There is no age requirement to be Servers. They can start working from as young as 13! However, some restaurants require Servers to be of legal drinking age so that they can serve alcoholic drinks.
What is the difference between Hosts and Servers?

While Servers attend to customers once seated, Hosts are the ones customers meet first before being seated. Hosts deal with reservations and seating arrangements. They give customers estimated wait times and maintain customer satisfaction before they are even seated. They will also aid Servers when they are overwhelmed.
How do Servers prioritise and manage tasks during busy shifts?

Servers prioritise tasks based on urgency and importance. They focus on immediate needs, such as taking orders and delivering food, while also considering other tasks like refilling drinks or providing additional utensils.
Are there any opportunities for advancement or growth within the Serving profession?

Yes, there are opportunities for advancement and growth. While serving may seem like an entry-level job, it can provide a strong foundation for a career in the Hospitality industry.
How do Servers handle difficult customers?

Servers listen attentively to the customer's concerns, grievances, or complaints. This shows respect and empathy, allowing the Server to better understand the issue and find a suitable solution.