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Day in the Life: Customer Care Supervisor

About the video

Customer Care Supervisors don't just answer phone calls and entertain customer queries. Press 1 to hear what Aisyah really does in her everyday work.

About the job

Customer Service Officers (Call Centre) listen to, care for, and connect with customers. They efficiently resolve queries and complaints, ensuring customer satisfaction and loyalty.

Note

Customer Service Officers (Call Centre) must be prepared to assist customers via non-traditional platforms such as Social Media. It is important to be familiar with Social Media platforms other than calls and e-mails.

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