Cabin Crew

Cabin Crew provide excellent service to passengers while ensuring their comfort and safety throughout the flight. They engage in pre- and post-flight briefings to stay informed about flight details and passenger requirements.

Cabin Crew Job Description

Participate in pre-flight briefings to understand duties, customer service expectations, and any specific requirements for the upcoming flight.

Conduct thorough inspections of the cabin before take-off, verifying that safety equipment is in place.

Regularly patrol the cabin during flights, carrying out checks to monitor passenger safety and security, ensuring a safe and comfortable environment.

Offer dedicated assistance to passengers with special needs and reduced mobility, ensuring their comfort and safety throughout the flight.

Promptly respond to passengers' queries and Cabin Crew button calls.

Note

Cabin Crew have minimum height requirements, around 1.58m for females and 1.65m for males.

A day in the life

Air Stewardess

Dealing with hundreds of passengers is no easy task. Embark on a journey with Air Stewardess Charmaine as she navigates her daily life and global adventures.

What you should know about Cabin Crew jobs in Singapore

Nature of Work

As Cabin Crew, you’re required to uphold high standards of personal grooming and presentation as you’re the face of the airline you represent!

Key Advice

You must ensure the safety, comfort, and satisfaction of passengers aboard flights whilst adhering to Aviation regulations and standards.

Entry Requirements

Entry Requirements
A minimum of GCE 'N' or 'O' Level is required.

Fluency in written and spoken English is essential for effective communication with passengers from diverse backgrounds.

Additional language skills, particularly in major languages other than English, are highly advantageous and may improve selection prospects.

Possessing a pleasant personality and focusing on customer service orientation is crucial to ensure a positive experience for all passengers.

Candidates must pass a medical examination to ensure they meet the health and fitness standards necessary for the demands of Cabin Crew duties.
Possible Pathway

Possible Pathway

Skills you need to pursue a Cabin Crew career in Singapore

Hard Skills

Cabin Preparation

Ensure passengers’ comfort and cabin readiness for a pleasant journey.

Cabin Safety Management

Manage safety protocols to ensure a secure flight environment.

In-flight Customer Service

Deliver exceptional service and enhance passengers’ experiences.

Soft Skills

Communication

Convey information clearly and effectively to passengers and Crew.

Interpersonal Skills

Build rapport, understand, and relate well with others.

Service Orientation

Prioritise and meet passengers' needs with high-quality service.

“Being a cabin crew member is hard work. We have to ensure the comfort of our passengers.”

Charmaine Ang, Flight Stewardess

Frequently asked questions (FAQs)

Why is there a minimum height requirement to be Cabin Crew?

The minimum height requirement is to ensure that the Cabin Crew can easily reach the overhead compartments! Cabin Crew are required to help passengers stow their bags securely so that they do not move around during strong turbulence.
Is being Cabin Crew similar to being Waiters/Waitresses?

No, Cabin Crew do not just serve in-flight meals. They are trained to perform CPR and they need to instruct passengers on safety procedures like the proper usage of oxygen masks. Cabin Crew are also expected to provide care to ailing passengers if there is a medical emergency onboard.
What is a challenge that Cabin Crew face while working?

One such challenge would be dealing with difficult passengers, emergencies, and claustrophobic environments, which can be stressful.
What are the working hours of Cabin Crew like?

The working hours can be irregular and unpredictable, with early morning, late night and weekend shifts. Long-distance flights can also involve extended layovers in different cities.
What kind of training do Cabin Crew receive?

New Cabin Crew recruits would undergo training to become familiar with the airline's safety procedures, emergency response, customer service, first aid, and aviation regulations.