Community Manager (eSports)

eSports Community Managers look after the community of a particular game and may answer any of the questions it may have.

Community Manager Job Description

Create weekly plans for events, content, and activities that will continue to engage the fanbase.

Manage daily, weekly, and monthly internal and external reports about content and infographics.

Provide coverage and updates on games during game days.

Promote the active participation of the fanbase.

Coordinate with Content Production and Social Media teams to promote the team’s or players’ content.

Regularly gather feedback across various platforms, including social media, forums, and direct communications.

Design innovative engagement strategies aimed at increasing community interaction and loyalty.

Note

Community Managers must engage with the fanbase, attend events, arrange meet-and-greets, and answer any questions fans may have.

What you should know about Community Manager jobs in Singapore

Nature of Work

Your work is usually a 9-5 role, but bigger brands may expect longer working hours from Community Managers.

Key Advice

Having organisational and management skills is incredibly useful as Community Managers, as you will deal with operational projects!

Entry Requirements

Entry Requirements
Community Managers require excellent written and verbal communication skills in English.

Additionally, a basic understanding of various eSports game titles (PUBGM, MLBB, CODM, etc.) is needed and a background in Community Management is preferred.

Candidates must demonstrate a high level of proficiency with social media platforms, including but not limited to Twitter, Facebook, Instagram, Discord, and Twitch.

A proven track record of being able to manage communities, such as being a Moderator would be useful.
Possible Pathway

Possible Pathway

Skills you need to pursue a Community Manager career in Singapore

Hard Skills

Strong Written and Verbal Skills

Proficiency in crafting clear, engaging content and effective communication.

Understanding of Various Esports Titles

In-depth knowledge of popular eSports games to connect with the gaming community.

Microsoft Excel Skills

Ability to use spreadsheet programs such as MS Excel for data management, analysis and reporting.

Soft Skills

Interpersonal Skills

Ability to build and maintain strong relationships with community members.

Creative Thinking

Exhibits proficiency in developing innovative strategies and solutions to engage the community.

Emotional Intelligence

Demonstrates emotional intelligence, understanding and managing one's own emotions as work can get hectic.

Frequently asked questions (FAQs)

What is the job like for Community Managers?

Community Managers have a very hands-on experience, with many opportunities to meet fans and players. These interactions give them a very clear idea of what the community may want/need from them and their teams. This ensures that they are a crucial asset to the company.
Who do Community Managers work with?

Community Managers work with many Public Relations and Marketing teams to provide the best image possible for their own teama. In smaller companies, they may work with Game Designers and Programmers for their creative input.
What ethical considerations must Community Managers uphold when managing gaming communities and engaging with players and fans?

Ethical considerations include respecting user privacy, maintaining transparency in communication, and upholding fair and consistent moderation practices to ensure a safe and inclusive environment for all community members.
What challenges may Community Managers face when managing gaming communities, and how do they address them?

Some challenges include managing community conflicts, addressing toxic behaviour, and balancing community feedback. They address these challenges through active moderation, clear communication, and fostering a culture of respect within the community.
What are some rewarding aspects of being Community Managers?

Some rewarding aspects include helping to build vibrant gaming communities, witnessing the positive impact of community initiatives, and being an advocate for the voices of gaming enthusiasts.